Privacy Policy

SOFTNICE (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

  1. Information Collected and Used

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Users can access or view certain features of the SoftNice Sites without disclosing Information. Users may be required to register for an account in order to access certain content/portions of the SoftNice Sites.

We may store and process Information in the United States of America or any other country in which SoftNice or its affiliates, subsidiaries, or agents—domestic or foreign—maintain facilities. By using our Sites, you consent to any such transfer of Information outside of the country where you reside, where you are a citizen, and/or where you access the SoftNice Site(s).

We may collect and process any of the following information about you, which we refer to as “Personal Information” throughout this Privacy Policy:

    1. 1 Information You Give Us.

You may give us information about yourself by using the online forms provided on the Website or by contacting us by phone, e-mail or other means. This includes, for example, filling in the “Contact Us” form on the Website or when you provide your information to us in order to receive our services.

The information you give us may include email address, name, mailing address, telephone number, company name, company address, credit card information, job title, account information and any updates to information provided to us.

Please note that we need certain types of information so that we can provide services to you. If you do not provide us with such information, or if you ask us to delete it, you may no longer be able to access our services.

    1. 2 Information We May Collect About You.

We may automatically collect any of the following information each time you visit the Website:

      • Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, domain name and country that requests information, the file(s) requested, browser type and version, browser plug-in types and versions, operating system and platform; and
      • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time), length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.


Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that …


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data.

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us, when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data.

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before (browsing history) and after accessing the Site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

Data from Social Networks.

User information from social networking sites, such as Facebook, Google+, Instagram, Pinterest, Twitter, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. [If you are using our mobile application, this information may also include the contact information of anyone you invite to use and/or join our mobile application.

Financial Data.

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site [or our mobile application]. [We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Amazon Payments, Google Checkout, Paypal and other, you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Data.

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

Data – Contests, Gifts, and Surveys.

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Mobile Application Information.

If you connect using our mobile application:

        • Geo-Location Information.
          We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
        • Mobile Device Access.
          We may request access or permission to certain features from your mobile device, including your mobile devices (bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,) and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
        • Mobile Device Data.
          We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
        • Push Notifications.
          We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
    1. 3 Information We May Receive From Other Sources.

We will receive information about you if:

      • You obtain our services through one of our resellers or partners. The types of information that we may receive are the same as the information that you may give to us detailed in section 1.1 above.
      • You use any of the other websites we operate or the other services we provide. In this case, we will inform you when we collect that data that it may be shared internally and combined with data collected on the Website. We work closely with third parties (including, for example, advertising networks, and analytics and search information providers) and may receive information about you from them.
      • Some SoftNice products/solutions use Google Analytics for purposes of improving product performance. For more information on Google Analytics, and how it collects and processes data visit the site “How Google Uses Information From Sites or Apps that Use our Services,” located at
  1. Use of Information.

We, or third-party data processors acting on our behalf, collect, use, process and store the Personal Information listed above for the following purposes:

    1. On the basis of the contract you have with us, as necessary in order to deliver your contracted services and to carry out our obligations arising from the contract;
    2. On the basis of your consent, in order to provide you with information, products or services which we feel may interest you;
    3. On the basis of our legitimate interests, as necessary in order:
      • To register you for webinars/seminars.
      • To assign a password.
      • To ensure that content from the Website and services is presented in the most efficient manner for you.
      • To provide you with information, products or services that you request from us.
      • To allow you to participate in interactive features (e.g., live chat) when you choose to do so.
      • To notify you about changes to our products or services and to keep you informed about our fees and charges.
      • To provide the service(s) you have requested.
      • To improve the quality and accuracy of the services.
      • To allow you to access and use the Website and to register for an account.
      • To ensure the security of our services and the Website.
      • To manage litigation, to answer competent authorities’ requests, to comply with non-EU legal obligations to which we are subject, and to pursue debt.
      • To verify your identity in order to prevent and detect money laundering and fraud.
      • To carry out statistical analysis and market research.
      • For marketing, advertising and promotional purposes to the extent your consent is not required.
      • For the purposes of improving and maintaining the Website, preparing reports or compiling statistics in order to improve our services. Such details will be anonymized as much as reasonably possible.
      • To take other action you request when you supply the Personal Information.
    4. On the basis of the legal obligation to which we are subject, as necessary for compliance with such obligation.


Personal Information is not used to profile those who access the Website.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

We collect and uses Information in part to operate the web sites and provide its online and electronic services. The collection of certain Information enables us to send you any newsletter(s), mailings, offers or other matters you may request. Certain information concerning your geographical location may be used to provide regionalized information to our customers or other third parties. When you voluntarily enter a contest or a survey, you are requested to enter your email address and other Information, in order to contact you. We reserves the right to share Information with its affiliates, subsidiaries and third parties for reasonable business purposes without additional permission other than the permission you have granted under the terms of this Privacy Policy.

We may sometime engage other persons/companies to provide services on our behalf, such as sending newsletters, providing customer service, and performing statistical analysis of our services. We will generally provide those entities only such Information as is needed to provide us with such services, and will generally prohibit such entities from using such Information for other purposes, but in certain instances may do so if commercially reasonable.

We also reserves the right to disclose Information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:

    • Protect the rights or property of SoftNice or others; and/or
    • Protect the personal safety of users any of the SoftNice Sites or other persons.
    • If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
    • Comply with the requirements of law, the orders of a courts or agencies, and/or other legal process;

Our Sites sometimes provide hyper-links to third party sites. We encourages you to review the privacy statements of web sites you choose to visit via hyper-links on the our Sites so that you can understand how those web sites collect, use and share Information. We are not responsible for the content, privacy policies, acts or omissions of third-party web sites and their owners/administrators.

Our Sites sometimes provide links to send email messages to our Site administrators for your convenience, in which case your e-mail address may be used to reply to your inquiry or for other business purposes.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.


We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.


Any personally identifiable information or a sensitive data that you disclose through any blogs or wall post that may be hosted on our Sites may be collected and used by others. You should assume that any personal information you provide at any blogs on our Sites will become public.

  1. Data Retention.

We retain Personal Information for as long as you use the services we provide and then as required to comply with applicable laws.

  1. Disclosure of Information.

We will not sell, hire, lease or rent your Personal Information that we collect to any third party without notifying you and/or obtaining your consent, except as expressly set forth in this section. Where you have given your consent for us to use your information in a particular way, but later change your mind, you must contact us as set forth in the Contact Us section of this Privacy Policy in order to revoke such consent.

    1. 1 Categories of Third Parties.

Any third parties with whom we share your Personal Information are limited (by law and by contract) in their ability to use your Personal Information for any purpose other than to provide services for us. We will always ensure that any third parties with whom we share your Personal Information are subject to privacy and security obligations consistent with this Privacy Policy and applicable laws. We will share your Personal Information with the following categories of third parties:

      • Our service providers and subcontractors including, but not limited to, payment processors, suppliers of technical and support services and cloud service providers;
      • Companies that assist us in our marketing, advertising and promotional activities;
      • Analytics and search engine providers that assist us in the improvement and optimization of the Website; and
      • Systems integrators and service providers who resell our products and services.
    1. 2 Other Third Party Disclosures.

We will also disclose your Personal Information to third parties:

      • In the event we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or asset;
      • If SoftNice, or substantially all of its assets, is acquired by a third party, in which case information held by it about its customers and partners will be one of the transferred assets;
      • If SoftNice is under a duty to disclose or share your Personal Information in order to comply with any legal obligation or any lawful request from government or law enforcement officials, and as may be required to meet national security or law enforcement requirements, or prevent illegal activity;
      • In order to enforce or apply SoftNice terms and conditions or any other agreement, or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
      • To protect the rights, property or safety of SoftNice, our customers or other persons. This may include exchanging information with other organizations for the purposes of fraud protection and credit risk reduction.
  1. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Cookie is a text file that is placed in storage on your computer. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and are read by the web server in the domain that issued the cookie to you. Cookies are used for convenience and to save you time when you again visit our Sites. Web beacons collect limited types of information which may include a cookie number, the time and date of a page view, and a description of the page on which the web beacon resides.

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

  1. Protection of Personal Information.

SoftNice is committed to taking steps to protect Personal Information you provide to us, including administrative, technical and physical measures to safeguard Personal Information against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction.

Personal Information is only accessed by authorized staff who are instructed to handle Personal Information in a confidential manner. Personal Information is protected by firewalls and standard industry security measures. We may also transmit sensitive information and transactional data using secure socket layer (SSL) encryption.

The transmission of information through the Internet is not completely secure. Although we will do our best to protect Personal Information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorized access.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Website or our products and services, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

We may require you to use a password selected by you. Passwords shall not be shared and must be kept confidential. You are responsible for all activities that occur through the use of your password, including unauthorized use, and for promptly notifying us of any unauthorized use and any other breach of security with respect to our Sites. SoftNice, in its sole and absolute discretion may at any time terminate or otherwise restrict access to and use of our Sites.