Infrastructure management is a service where we take over the responsibility for operating all or part of your IT infrastructure. We deliver the solution through our global network of shared service centers, providing consistent, world-class service at cost effective rates for your infrastructure and data centre needs. Your infrastructure can be hosted in, and managed remotely from, the most appropriate or cost-effective locations.

Today, business faces four key IT issues:

» The increasing complexity of technology
» Rapid business change with unpredictable workloads
» The high cost of managing and maintaining IT
» The growing pressure of regulatory demands.

These are all barriers to profitability, flexibility and competitiveness, and you can remove them by outsourcing your infrastructure management to SoftNice.
 
We address the four key issues of complexity, change, cost and compliance through:

Technical excellence: SoftNice is a technology leader. We have 25 years of experience in planning and implementing complex technical projects. This enables us to manage equally complex environments for clients. It differentiates us and underpins our ability to recommend and implement cost-effective upgrades to increase your efficiency and ensure compliance.

Service excellence: Customer support is committed to fast incident response and early restoration of service. Management is end-to-end, ensuring you receive the service you want for your entire infrastructure, including third party elements such as telecoms. We aim for an 80% “fix on first call” rate.

Cost leadership: We recognize that all organizations seek the lowest overall cost. SoftNice delivers cost leadership in Infrastructure Management through advanced technology, blended sourcing, global delivery from shared service centers and innovative financing to spread cost evenly throughout the life of the contract with no exceptional front-end cost.